FAQ

Teiyra is a modern jewelry brand that combines timeless elegance with innovative design.

Each piece is handcrafted using the finest materials, including ethically sourced diamonds, gemstones, and precious metals.

Teiyra is a globally recognized brand with its headquarters located in Italy.

designs are available online and through select retail partners worldwide.

We use high-quality materials, including 925 sterling silver, 18K gold, stainless steel, ethically sourced diamonds, and a variety of precious and semi-precious gemstones.

Each material is carefully chosen to meet our standards of quality and sustainability.

Yes, We prioritize quality and durability. Our pieces are crafted from 925 sterling silver with a thickened gold-plated layer** to minimize oxidation. We pair these with ethically sourced natural materials, including: - **Freshwater pearls** (cultivated or wild) - **Saltwater pearls** - **Natural colored gemstones** Each design is thoughtfully created to balance elegance and longevity.

Yes, each Teiyra piece is meticulously handcrafted by skilled artisans to ensure exceptional quality and attention to detail.

You can place an order directly on our website or through one of our authorized retailers.

For assistance, contact our customer service team.

Yes, we offer worldwide shipping. Shipping costs and delivery times may vary based on your location.

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Yes, we offer bespoke services for clients seeking unique, personalized jewelry.

Contact us for a consultation to bring your vision to life.

Yes, we offer resizing services for most rings.

Please contact our customer service team for details and assistance.

We recommend avoiding exposure to harsh chemicals, perfumes, and prolonged water contact.

Clean your jewelry regularly with a soft cloth and store it in the provided jewelry box when not in use.

Yes, we provide professional cleaning and repair services to help maintain the beauty and longevity of your jewelry. Contact us for more details.

We offer a 14-day return policy on unworn items in their original condition.

Custom or engraved pieces are non-returnable. The items returned should be in its original condition: - The item is unused, undamaged, and in its original packaging. - You cover a €10 shipping compensation fee. Contact us at info@teiyrajewelry.com to initiate a return.

Yes, all Teiyra jewelry comes with a warranty that covers manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.

You can reach our customer service team via email at [insert email address] or through the contact form on our website. We’re here to assist you with any questions or concerns.

If you have additional questions, please don’t hesitate to reach out. Thank you for choosing Teiyra Jewelry!